AV Towers Insurance Group LLC

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

AV Towers Insurance Group LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels, including SMS and email

Non-Personal Information

• IP address, browser type, and device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, services, and promotions

• Enhancing website functionality and user experience

• Ensuring security and preventing fraud

• Maintaining records of your communication preferences and consent

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions

By opting in to our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support messages, and important updates.

Opt-In and Consent

• You will only receive text messages if you have explicitly opted in.

• We maintain timestamped records of all opt-in actions.

• We comply with the Telephone Consumer Protection Act, commonly referred to as the TCPA, and all other applicable laws and regulations.

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying “STOP.”

• You will receive a final confirmation message, and no additional messages will be sent unless you opt in again.

• Opt-out requests are processed promptly.

Message Frequency and Content

• Message frequency varies based on your interactions with our business.

• Messages will be directly related to the services you requested or consented to receive information about.

• We do not send promotional text messages without your specific consent.

Help and Support

Reply “HELP” for assistance or contact us at:

Email: [email protected]
Phone: 469-727-8355

Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.

• Mobile carriers are not liable for delayed or undelivered messages.

• Supported carriers may include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers that assist with support services, such as customer service, communication delivery, and technical operations.

All other information-sharing categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent records will not be shared with third parties for their own marketing or promotional purposes.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information in the following limited circumstances:

Service Providers

• Third-party vendors that assist with business operations, such as payment processing, appointment scheduling, customer relationship management, website hosting, and communication services

• SMS aggregators and messaging providers solely for the purpose of delivering messages you have consented to receive

• Service providers that are contractually required to maintain appropriate confidentiality and security protections

Legal Compliance

We may disclose information:

• When required by law, regulation, subpoena, court order, or other valid legal process

• In response to a valid request from law enforcement or another government authority

• When reasonably necessary to protect our rights, property, customers, employees, or the public

Business Transfers

Information may be transferred in connection with a merger, acquisition, reorganization, financing transaction, or sale of some or all of our business assets.

In such circumstances, personal information will remain subject to applicable privacy protections.

All information-sharing categories described above exclude text messaging originator opt-in data and consent, except when such information must be provided to aggregators, carriers, and service providers solely to operate and deliver the text messaging services requested by the customer.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information. These measures may include:

• Encryption of sensitive information in transit and, when appropriate, at rest

• Secure access controls and authentication procedures

• Regular security assessments and software updates

• Employee training regarding privacy and data protection

• Breach response and notification procedures in accordance with applicable laws

• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. We use commercially reasonable measures to protect your information, but we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and user activity

• Remember user preferences

• Improve website functionality and user experience

• Measure the effectiveness of our website and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain website features.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we maintain about you

• Request that inaccurate personal information be corrected

• Request deletion of certain personal information

• Opt out of marketing emails by clicking the “unsubscribe” link included in the email

• Opt out of SMS messages by replying “STOP”

• Request information about how your personal information is processed

• Withdraw consent for future communications

• Submit a complaint to an appropriate regulatory or supervisory authority

To exercise any applicable privacy rights, please contact us using the information provided in Section 10.

We may need to verify your identity before processing certain requests.

8. Third-Party Links

Our website may contain links to websites or services operated by third parties.

AV Towers Insurance Group LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies only to information collected by AV Towers Insurance Group LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements.

The latest version will be posted on our website with the applicable effective date. When appropriate, we may provide notice of significant changes by email or through a notice on our website.

10. Contact Us

Questions about this Privacy Policy or how your personal information is handled may be directed to:

AV Towers Insurance Group LLC
Phone: 469-727-8355
Email: [email protected]
Website: www.avtowersins.com

By using our website or services, you acknowledge that you have reviewed this Privacy Policy.